Candy Floss Lip Balm

Product by: Stella-Rose Skin

Our Luscious Candy Floss Lip Balm is Organic, Vegan, cruelty-free and full of nourishing ingredients to hydrate, protect and moisturise lips that are chapped, sun damaged or just in need of some pampering.

Who doesn’t love a good lip balm!
Treat those lips to this incredible smelling balm, you know you want to!
Petroleum-free!

R55

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Shipping Countries: South Africa


Ready to ship in 1-2 business days


 

Shipping Policy

WHAT IS THE COST OF SHIPPING?

Orders with a value of less than R500 will have a courier charge of R99. Orders over the value of R500 will be shipped free of charge.

HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?

Delivery to main cities will take place between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently, please pop us a message on whataspp (082 366 4064) after placing your order, as we will do everything in our power to assist.

WHAT ADDRESSES DO WE SHIP TO?

We only ship orders to physical addresses (No post boxes). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there.We recommend using your work address for deliveries.

RETURNS

ARE WE CPA COMPLIANT:

Yes, we are 100% CPA compliant.

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.

REFUND AND EXCHANGE POLICY

Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:

Original proof of purchase must be provided
Product must be in original condition and packaging
Refunds will only be given within 30 days of purchase
We may deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.
If you believe your purchase to be faulty, please return it and if it is still within 30 days of purchase, it will be replaced as deemed fit by the manager subject to usage.


 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stella-rose.co.za . Please note that returns will need to be sent to the following address: 19 De Ruyter Street, Strand, Cape Town, Western Cape, 7140, South Africa.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stella-rose.co.za.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stella-rose.co.za