MAMAHOOD POLICIES
Terms of Use
The terms that apply when you use Mamahood’s website, communities and services.
Mamahood (Pty) Ltd
Effective date: 13 September 2026
These Terms of Use explain the rules that apply when you use Mamahood’s website, My Business Desk and other Mamahood online services.
1. About These Terms
What do these Terms of Use cover?
These Terms of Use govern your use of the Mamahood website, My Business Desk and other Mamahood online services unless a more specific agreement or policy applies.
By accessing or using Mamahood’s website or online services, you agree to use them in accordance with these Terms.
Mamahood (Pty) Ltd is the provider of these services.
Do other Mamahood policies or agreements also apply?
Yes.
Some Mamahood services are governed by additional or more specific terms.
For example:
- recurring Mamahood advertising is governed by the Advertising Policy;
- one-off advertising campaigns may be governed by separate Campaign Terms or agreed campaign conditions;
- the processing of personal information is governed by the Privacy Policy; and
- access to company records is dealt with under Mamahood’s PAIA Manual.
Where you enter into a specific service agreement with Mamahood, the terms of that agreement apply to that service.
If there is a direct conflict between these general Terms of Use and the specific terms governing a particular Mamahood service, the specific service terms apply to that service.
What happens if I register for a service, receive an account or submit information through Mamahood?
Where you register for a service, are provided with an account, create an account where self-registration is available, submit a form or otherwise provide information to Mamahood, you must provide information that is accurate to the best of your knowledge.
You are responsible for keeping information relating to your account reasonably up to date where it affects the service being provided.
Where a particular account, form or service requires you to accept additional terms, those terms form part of the agreement governing that service.
Can these Terms change?
Yes.
Mamahood may update these Terms from time to time where its website, services, systems or legal requirements change.
The current Terms will be published on the Mamahood website with their effective date.
Where a change materially affects an existing contractual service or requires additional notice or acceptance under applicable law, Mamahood will deal with that change in accordance with the applicable requirements.
What if I do not agree with these Terms?
If you do not agree with these Terms, you should not use the parts of the Mamahood website or online services that are governed by them.
Where you already have a separate paid or contractual service with Mamahood, simply stopping use of the website does not automatically cancel that service.
Any cancellation must follow the process that applies to that specific service.
2. Using Mamahood
What types of Mamahood accounts are there?
Mamahood may provide different types of accounts or profiles for different services.
These accounts are not necessarily interchangeable, and access to one Mamahood service does not automatically give you access to another.
At present, My Business Desk is the account area used for Mamahood advertising services.
Mamahood is also developing Mamahood Sorted, which may use its own separate user accounts and profiles.
A Mamahood Sorted account and a My Business Desk account are separate accounts for separate Mamahood services.
Having one does not automatically create, activate or give access to the other.
How do I get a My Business Desk account?
You cannot independently create a My Business Desk account.
My Business Desk access is created or provisioned by Mamahood as part of the Mamahood advertising registration process.
A business must register for a Mamahood advertising subscription and have its advertising registration approved before the applicable My Business Desk profile is made available.
My Business Desk access is therefore connected to the relevant advertising business and does not exist as a general public account registration.
Having access to My Business Desk does not by itself mean that advertising is currently active. Advertising status and Business Desk access are dealt with separately under the Advertising Policy.
How will Mamahood Sorted accounts work?
Where Mamahood Sorted is made available for public account registration, users may be able to create their own Mamahood Sorted account through the Mamahood Sorted registration process.
A Mamahood Sorted account is separate from a My Business Desk account.
Creating a Mamahood Sorted account does not:
- create a Mamahood advertising subscription;
- create a My Business Desk profile;
- give the user advertising access; or
- make the user a Mamahood advertiser.
If the same person later uses both services, each account remains subject to the rules and terms that apply to that particular service.
What am I responsible for when using my account?
If you are given or create a Mamahood account, you are responsible for the information submitted through that account and for taking reasonable steps to keep your login details secure.
You must not knowingly allow another person to use your account in a way that misrepresents their identity or authority.
If you believe your account has been accessed without permission, you should notify Mamahood as soon as reasonably possible.
Where an account is linked to a business, organisation or another person, you must have the necessary authority to act on their behalf.
What information must I provide?
Information you provide through Mamahood must be accurate to the best of your knowledge and must not deliberately mislead Mamahood or other users.
You must not:
- impersonate another person or business;
- knowingly provide false account or contact information;
- misrepresent your authority to act for a business or organisation; or
- use another person’s information without a lawful basis or appropriate permission.
You are responsible for updating information where a material change affects a service you receive from Mamahood.
What am I not allowed to do?
You may not use Mamahood’s website, systems or services to:
- break the law or encourage unlawful conduct;
- interfere with, damage, disable or disrupt Mamahood’s website, systems or security;
- introduce malicious code, viruses or other harmful technology;
- attempt to gain unauthorised access to an account, system, database or restricted area;
- copy, scrape, harvest or systematically collect member, advertiser or user information without Mamahood’s permission or another lawful basis;
- use automated tools in a way that places an unreasonable load on Mamahood’s systems;
- send spam, fraudulent communications or malicious content through Mamahood services;
- misuse Mamahood’s services to harass, threaten or deliberately harm another person; or
- use Mamahood’s website or systems for a purpose that materially interferes with their intended operation.
Can I collect information about Mamahood members or businesses?
Not simply because the information appears on Mamahood.
You may not scrape, harvest, compile or systematically collect personal information, contact details or other user data from Mamahood’s website or services without a lawful basis and, where required, Mamahood’s permission.
This does not prevent ordinary use of information that a person or business has intentionally provided for the purpose of being contacted, but it does not give you permission to build databases, mailing lists or similar datasets from Mamahood content.
Can Mamahood restrict or remove my access?
Yes.
Mamahood may restrict, suspend or remove access to its website or online services where there is a reasonable basis to believe that a user:
- has seriously or repeatedly breached these Terms;
- is using the service unlawfully;
- is attempting to compromise Mamahood’s security or systems;
- is materially interfering with other users or Mamahood’s services; or
- is using the service in a way that creates a significant safety, fraud or security concern.
Where appropriate, Mamahood may first give the user an opportunity to correct the issue.
Serious security, fraud or safety concerns may require immediate action.
Restricting access to the website or an account does not automatically cancel a separate paid service or remove any existing obligations under another agreement.
Can Mamahood monitor how its services are used?
Mamahood may use reasonable technical and administrative measures to protect its website, systems, users and services and to investigate suspected misuse, fraud, security incidents or breaches of these Terms.
Any processing of personal information for these purposes must be handled in accordance with Mamahood’s Privacy Policy and applicable law.
3. Mamahood Content & Intellectual Liability
Who owns Mamahood’s website, content and branding?
Mamahood’s website, branding, logos, trade names, graphics, written content, page designs, software and other materials created or owned by Mamahood remain the property of Mamahood (Pty) Ltd or its applicable licensors.
Using a Mamahood website, account or service does not transfer ownership of Mamahood’s intellectual property to you.
You may use Mamahood’s website and services for their intended purpose, but you may not reproduce, sell, distribute, modify or commercially exploit Mamahood-owned content unless Mamahood has given you permission or the law otherwise allows it.
Can I use the Mamahood name or logo?
Not without permission.
You may not use Mamahood’s name, logo, trademarks, branding or other identifying material in a way that suggests an endorsement, partnership, affiliation or approval that Mamahood has not given.
If you would like to use Mamahood branding for another purpose, you must first obtain Mamahood’s permission.
Who owns content that I submit to Mamahood?
You continue to own the content that belongs to you.
Where a Mamahood service allows you to upload, post, submit or provide content, including photographs, text, logos, listings, business information, reviews, comments or other material, you do not transfer ownership of that content to Mamahood simply by submitting it.
This applies across Mamahood services, including services such as Mamahood Sorted, where users may create profiles or submit content.
What permission do I give Mamahood to use content I submit?
When you submit content to a Mamahood service, you give Mamahood a non-exclusive permission to use that content to the extent reasonably necessary to provide, operate and display the service for which you supplied it.
This may include permission to:
- store and host the content;
- display or publish it within the applicable Mamahood service;
- resize, crop, format or technically adapt it where needed for display; and
- reproduce it across devices or technical systems used to provide the service.
You remain free to use your own content elsewhere.
Submitting content does not transfer ownership of that content to Mamahood.
Where Mamahood wants to use submitted content for a materially different purpose, including broader promotional use not reasonably connected to the service for which it was provided, any additional permission required should be dealt with separately.
If a particular Mamahood service requires broader or different rights, those rights will be explained in the terms that apply to that service.
What if I submit content that belongs to someone else?
You must have the necessary rights, permissions or licences to submit and use content that you provide through Mamahood.
You must not knowingly upload, post or provide content that unlawfully infringes another person’s:
- copyright;
- trademark;
- privacy rights;
- confidential information; or
- other intellectual-property or legal rights.
This includes photographs, graphics, written content, logos, video, music and other creative material.
Can Mamahood remove content?
Yes.
Mamahood may remove, restrict or decline to display content where there is a reasonable basis to believe that it:
- infringes another person’s rights;
- is unlawful;
- contains malicious or harmful material;
- materially breaches these Terms;
- creates a significant safety or security concern; or
- is inappropriate for the service in which it appears.
Where appropriate, Mamahood may first ask the user to correct or remove the content.
Serious or repeated infringement may also result in restriction or suspension of the relevant account or service.
How do I report content that infringes my rights?
If you believe content appearing on a Mamahood service infringes your intellectual-property or other legal rights, you may contact Mamahood and provide enough information for us to identify the content and understand your concern.
Mamahood may request additional information before taking action.
This process should not be used for ordinary disagreements about another person’s opinion, review or comment unless there is a genuine legal or rights-related issue.
4. Third-Party Services & Links
Does Mamahood use third-party services?
Yes.
Mamahood may use third-party platforms, technology providers, payment providers and other service providers to operate and support its website and services.
These may include services used for:
- website hosting and functionality;
- account and customer management;
- forms and communications;
- payment processing and debit-order collection;
- analytics and security;
- email delivery; and
- social-media functionality.
Some parts of a Mamahood service may therefore depend on systems operated by third parties.
What happens when I use a third-party service through Mamahood?
Where you are redirected to, interact with or use a third-party service, that provider may have its own terms, privacy notices and operating requirements.
Those third-party terms apply to your use of that provider’s service where relevant.
Mamahood does not control the independent terms, systems or conduct of third-party providers.
This does not remove Mamahood’s responsibility for the parts of a Mamahood service that are reasonably within Mamahood’s control.
Does Mamahood control Facebook or Meta?
No.
Some Mamahood services rely substantially on Facebook/Meta platforms and functionality.
Features may be affected by matters outside Mamahood’s control, including:
- platform outages;
- changes to Facebook or Meta functionality;
- algorithm changes;
- moderation systems;
- spam filtering;
- account or profile restrictions; and
- technical changes made by Meta.
Mamahood cannot guarantee the uninterrupted operation of third-party platform features.
Where a particular Mamahood service depends on Facebook or Meta, additional service-specific rules may also be set out in the agreement governing that service.
What about payment providers?
Mamahood may use third-party payment providers to process payments and payment instructions.
Your use of those payment methods may also be subject to the rules, systems and requirements of the relevant payment provider or bank.
For recurring Mamahood advertising, the specific payment and collection rules are set out in the Advertising Policy rather than these general Terms of Use.
What happens if I click a link to another website?
Mamahood may provide links to third-party websites, services or resources for convenience or information.
When you follow an external link, you leave the Mamahood website and become subject to the terms, privacy practices and security arrangements of that third party.
Mamahood does not control independent third-party websites and is not responsible for their content, availability, privacy practices or security.
Does linking to another website mean Mamahood endorses it?
Not necessarily.
The presence of a link, reference or integration does not by itself mean that Mamahood endorses, guarantees or recommends the third party, its products or its services.
Where Mamahood has a formal partnership, sponsorship or commercial relationship, that may be identified separately.
What if a third-party service stops working?
Mamahood will take reasonable steps to manage the parts of its own services that it controls, but it cannot guarantee that third-party systems will always be available or operate without interruption.
A temporary problem with a third-party platform does not automatically mean that Mamahood has breached these Terms.
Mamahood may nevertheless remain responsible for obligations that are within its own reasonable control.
5. Availability & Changes to our Services
Will Mamahood’s website and online services always be available?
Mamahood aims to keep its website and online services available and functioning reliably.
However, access may occasionally be interrupted or limited because of:
- maintenance;
- technical problems;
- security updates;
- third-party service failures;
- internet or hosting issues;
- system upgrades; or
- circumstances outside Mamahood’s reasonable control.
Mamahood does not guarantee that every website feature or online service will be available without interruption at all times.
Can Mamahood perform maintenance or make technical changes?
Yes.
Mamahood may carry out maintenance, updates, security improvements and technical changes that are reasonably necessary to operate, protect or improve its website and services.
Where practical, Mamahood may try to reduce disruption, but not all maintenance or security work can be scheduled or announced in advance.
Can Mamahood change a service or feature?
Yes.
Mamahood may improve, replace, modify or remove website features and online functionality as its services, technology and operating requirements change.
This may include changes to:
- page layouts;
- account features;
- dashboards;
- forms;
- tools;
- integrations; and
- how a service is technically delivered.
A change to general website functionality does not automatically change the contractual rights or obligations under a separate paid service agreement.
Where a material change affects a paid or contractual Mamahood service, the terms that govern that specific service will apply.
Can Mamahood discontinue a service?
Mamahood may discontinue a website feature or service where there is a reasonable business, operational, technical, legal or security reason to do so.
Where the service is free or optional, Mamahood may have greater flexibility to change or withdraw it.
Where a user has already paid for or entered into a contractual service, Mamahood will deal with the discontinuation in accordance with:
- the terms governing that service;
- any commitments already made; and
- applicable law.
What happens if a technical problem affects my account?
If a technical problem affects access to a Mamahood account or service, Mamahood may take reasonable steps to investigate and restore the affected functionality.
Temporary inability to log in does not automatically:
- cancel an account;
- cancel a paid service;
- cancel an advertising subscription; or
- remove an amount already properly due under another agreement.
If you are unable to access an account and need to take a time-sensitive action, you should use the alternative contact or process provided for that particular service.
For example, the Mamahood advertising cancellation process remains available without requiring My Business Desk login.
Can Mamahood change the way I access a service?
Yes.
Mamahood may change how accounts, profiles, dashboards or other online services are accessed where this is reasonably necessary for security, usability, technology or service development.
For example, Mamahood may operate different account systems for My Business Desk and Mamahood Sorted.
Access to one account system does not automatically give access to another.
Where a change materially affects an existing paid or contractual service, Mamahood will deal with the change in accordance with the terms governing that service and applicable law.
What if an optional feature is removed?
An optional or complimentary feature does not become a permanent contractual entitlement simply because it has been available previously.
Mamahood may change or remove free, experimental, promotional or supplementary features where reasonably necessary.
This does not allow Mamahood to remove a paid or specifically promised service without regard to the agreement that governs it.
6. Responsibility & Platform Limitations
Is Mamahood responsible for content posted by other users?
Mamahood provides platforms, communities and online services through which users, members, advertisers and other participants may share information, recommendations, opinions, listings and other content.
Unless content is specifically identified as being created or endorsed by Mamahood, it should not be treated as a statement, recommendation or guarantee by Mamahood.
Users remain responsible for the content they submit and for the accuracy of statements they make.
Mamahood may moderate or remove content in accordance with its applicable rules, but moderation does not mean that Mamahood has independently verified every statement or item of content.
Does Mamahood endorse businesses, products or services mentioned on its platforms?
Not merely because they appear on Mamahood.
A business being advertised, listed, mentioned, reviewed or discussed through a Mamahood service does not by itself mean that Mamahood guarantees or endorses that business, product or service.
This includes businesses that hold a Mamahood advertising subscription.
Mamahood may impose eligibility or advertising requirements, but those requirements do not amount to a guarantee of the business’s:
- quality;
- workmanship;
- suitability;
- safety;
- reliability;
- availability; or
- customer service.
Where Mamahood specifically enters into a partnership, sponsorship or other commercial relationship with a business, that relationship may be identified separately.
Who is responsible for transactions between users and businesses?
Unless Mamahood expressly states that it is itself the seller or service provider, any transaction entered into between a user and another member, advertiser, listed business or third party is between those parties.
They are responsible for agreeing and complying with matters such as:
- price;
- payment;
- delivery;
- service standards;
- warranties;
- returns;
- refunds; and
- other transaction terms.
Mamahood is not automatically a party to a transaction merely because the parties connected through a Mamahood website, group, listing or other service.
Is Mamahood responsible for disputes between users?
Mamahood does not automatically become responsible for resolving a dispute between members, businesses or other users simply because they met or interacted through Mamahood.
Where appropriate, Mamahood may choose to assist, moderate content, investigate conduct or take action relating to use of a Mamahood service.
Any assistance Mamahood provides does not make Mamahood a party to the underlying transaction or dispute.
Where a complaint raises a serious safety, fraud, policy or legal concern, Mamahood may take appropriate action under its own rules.
Can I rely on information found on Mamahood?
Mamahood takes reasonable care with information that it publishes itself, but not all information appearing through Mamahood services is created or controlled by Mamahood.
User-submitted information may be incomplete, inaccurate, outdated or based on personal opinion.
Where information is important to a decision, particularly where it concerns money, health, safety, legal rights or another significant matter, you should independently verify the information where appropriate.
Mamahood does not guarantee that every item of user-generated or third-party content is complete, accurate or current.
Does Mamahood provide professional advice?
Unless Mamahood expressly says otherwise, general information made available through its website, communities or online services is provided for informational purposes and should not be treated as professional legal, medical, financial or other regulated advice.
Where professional advice is needed, users should consult an appropriately qualified professional.
What is Mamahood responsible for?
Mamahood remains responsible for the parts of its own services that are reasonably within its control and for obligations that apply to it under law or under a specific agreement it has entered into.
Nothing in these Terms is intended to allow Mamahood to avoid responsibility that cannot lawfully be excluded or limited.
Is Mamahood liable for every loss connected with use of the website?
No.
To the extent permitted by law, Mamahood will not be responsible for loss or damage caused solely by:
- the independent conduct of another user, advertiser or third party;
- inaccurate or unlawful content supplied by another user;
- a transaction entered into directly between users or businesses;
- a third-party platform or service outside Mamahood’s reasonable control; or
- the user’s own unlawful or unauthorised use of Mamahood’s services.
This does not exclude liability where Mamahood is legally responsible and that responsibility cannot lawfully be excluded.
What about indirect business losses?
Where permitted by law, Mamahood is not responsible for indirect or consequential business losses that are not a reasonably foreseeable result of Mamahood’s breach of these Terms.
Examples may include loss of anticipated profit, opportunity or business arising indirectly from the use or temporary unavailability of a general Mamahood website feature.
This limitation does not override any protection or remedy that applies under South African law.
Are any legal rights excluded by these Terms?
No rights or remedies that cannot lawfully be excluded or limited are excluded by these Terms.
Where the Consumer Protection Act or another applicable law gives a user rights that cannot be waived, those rights continue to apply regardless of anything stated in these Terms.
7. Disputes, Legal & Contact
How do I raise a dispute with Mamahood?
If you have a dispute relating to Mamahood’s website, online services or these Terms, please contact Mamahood in writing at:
Please provide enough information for Mamahood to understand the issue and identify the relevant account, service or communication where applicable.
Mamahood will consider the information available and will try to resolve the matter directly and reasonably.
Does raising a dispute cancel another Mamahood service?
No.
Submitting a complaint or dispute under these Terms does not automatically cancel a separate subscription, advertising service, account or other contractual arrangement.
Where a service has its own cancellation process, that process must still be followed.
For example, recurring Mamahood advertising must be cancelled in accordance with the Advertising Policy.
What if the dispute cannot be resolved directly?
If a dispute cannot be resolved directly between you and Mamahood, either party may exercise the rights and remedies available to them under applicable South African law.
Nothing in these Terms prevents a person from approaching an appropriate regulator, ombud, tribunal or court where the law allows them to do so.
If Mamahood later decides to use a specific dispute-resolution or arbitration process for a particular service or agreement, that process should be stated in the terms governing that service.
What law applies to these Terms?
These Terms of Use and your use of Mamahood’s website and online services are governed by the laws of the Republic of South Africa.
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited.
What happens if part of these Terms cannot be enforced?
If a particular provision of these Terms is found to be unlawful, invalid or unenforceable, that does not automatically make the rest of the Terms invalid.
The remaining provisions will continue to apply to the extent permitted by law.
Do these Terms create a partnership or agency relationship?
No.
Using Mamahood’s website or services does not by itself create a partnership, joint venture, employment relationship, franchise, agency or other representative relationship between you and Mamahood.
You may not represent that you are authorised to act for Mamahood unless Mamahood has specifically given you that authority.
Can Mamahood waive a rule in one situation?
If Mamahood chooses not to enforce a particular provision immediately or makes an exception in a specific situation, that does not automatically mean that the provision has been permanently waived or that the same exception must be made again.
Any specific written agreement between Mamahood and a user may still apply according to its own terms.
How will important notices be communicated?
Mamahood may communicate service-related notices using the contact information associated with the relevant account or service, through the applicable Mamahood platform, or by publishing information on the website where appropriate.
You are responsible for keeping important contact information reasonably up to date where it is used for a Mamahood service.
Where applicable law or a specific agreement requires a particular form of notice, Mamahood will use that method.
How can I contact Mamahood?
For questions about these Terms or Mamahood’s website and online services, contact: